Frequently Asked Questions

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You Have Questions? We Have Answers!

Decide the fireplace location, the desired functions and design, and of course, your budget. From there Fireplaces by Weiss-Johnson can assist you in finding the right fireplace for your needs.

What Our Customers Say About Us

"We recently experienced an issue with a fireplace purchased from another company. That company contracted Fireplaces by Weiss-Johnson to do the warranty work. Karen, the scheduling coordinator, and Richard, the installer were both great to work with. If we ever have issues with the fireplace in the future, I would definitely call these guys to come out and fix it. Thanks guys!"
 
 
- Adrienne P.

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"I had a great experience when purchasing a gas insert fireplace to replace a wood burning one. The salesman, Steve, was most informative and accommodating. The installers, Christian and Sammy, were conscientious and detected some issues in the basement unrelated to the fireplace. The final installer, Richard, was very focused in his approach to detail. All of the staff mentioned above went the extra distance to ensure total satisfaction!"
 
- Brenda B.

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"My family and I wanted to thank the Weiss-Johnson team for the great job start to finish on our new Valor Gas Fireplace. The salesman Sam was very courteous and helpful throughout the whole process. He is knowledgeable and not pushy at all. The installation team were very professional, friendly and did a great job installing the unit. They also were very helpful and cleaned up once finished. I would highly recommend this Weiss-Johnson."

- Jay U.

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