Testimonials

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What Our Customers Say About Us

Fireplaces by Weiss-Johnson prides itself on providing the best possible service for our clients. We strive to be the best Fireplace company in Edmonton.

"Hi Sam,

This is a huge thank you to you and Don for wonderful, friendly, great service and a sincere demonstration that you and Weiss-Johnson genuinely cares.

Having reinstalled the receiver and the new battery pack, as you instructed me, everything worked and we now have a fully functioning fireplace, which we have never had. Debra and I are both delighted and truly grateful to you. "

Kind regards,

Stephen

"Late yesterday afternoon (4:30pm) and into the late evening (8:30pm), the team of Darren and Lee came to my home to install a fireplace in my basement. I feel the installation of the fireplace itself was relatively easy, but the venting to the side wall was more of a challenge. They were excellent workers- positive attitude despite the late work day, hard working, informative-offering information and answering my questions, showed me how to work the remote and maintain and clean my new unit. My compliments to both of them.

Further, from this experience I will highly recommend your company to others."

-Robert F.

"I went to every fireplace store in Edmonton to compare products and prices and let me save you the hassle, just go to Fireplaces by Weiss-Johnson.
Multiple stores promised me a detailed quote in the coming days which I never received. The best was the salesman at one Edmonton fireplace store who kept telling me to "just bring the boss in (my husband) , no point in me explaining this stuff without the boss around".
Thankfully the last stop in my fireplace search was Weiss-Johnson. I worked with the salesman Chris who was excellent and had no trouble explaining and showing me the various fireplaces without "the boss" around haha.
He emailed me a detailed quote the next day and replied to all my questions promptly. The installation crew were equally wonderful and we lit a fire the same day to warm the construction crew.
Thank you so much for your incredible service, our fireplace is perfect."

-Sarak K.

"Following an unpleasant experience with a different fireplace retailer, we went to Weiss Johnson (which, by the way, was where both our contractor and designer had originally suggested we go). The experience with Weiss Johnson was first rate, from the moment we entered their retail location to the install. Beverlee, the Assistant General Manager / Sales, could not have been more helpful. She was not only very knowledgeable and professional, but also patient and very pleasant. Beverlee was exceptional throughout the whole process, including attending at our home to complete measurements, etc. She was also quick to respond to our questions and any concerns. On to the installers, Christian and Matthew. These two fellows could not have been any better. They were on time, efficient.....they knew their stuff and just enjoyable to have in our home for the day. We would highly recommend Weiss Johnson!"

-Linda B.

"We recently moved into a home with a gas insert fireplace that was estimated to be around 25 years old. While it did work, getting it to fire up was a chore and the insert itself looked to be in rough shape. Richard from Weiss-Johnson came out on a maintenance call, pulled everything out, cleaned it all and replaced a faulty part. When he was done, it looked almost new and worked flawlessly. Richard was timely, courteous and informative. Once he had the insert pulled apart and had diagnosed the issue(s), he clearly laid out options with rationale for each and made my decision on how to proceed very easy. I could not have been more impressed with how he conducted his business or the results. Great experience."

-Kyle V.

"Absolutely an amazing experience from start to end. We were recently searching for a fireplace for a renovation and were driving around on a long weekend. We made a call to Weiss Johnson and Steve Tavares answered the phone even though they were closed and actually even offered to open the showroom. We stopped in and were treated extremely well, shown options and given some pricing. Due to the job being a reno there were some uncertainties with increasing the size and the Weiss Johnson team was instrumental in making a couple visits to the house to discuss options and help us find a solution. They had top level communication throughout the entire process, showed up when they were supposed to with phone calls ahead of time and every single team member was very friendly and knowledgeable. On the final setup they even went above and beyond and assisted us with starting up another fireplace and even cleaning it. There is truly nothing more positive we could say about this company and would highly recommend them."

-Shane T.

"We recently experienced an issue with a fireplace purchased from another company. That company contracted Fireplaces by Weiss-Johnson to do the warranty work. Karen, the scheduling coordinator, and Richard, the installer were both great to work with. If we ever have issues with the fireplace in the future, I would definitely call these guys to come out and fix it. Thanks guys!"

-Adrienne P.

"Service from start to finish was exceptional!! The job went according to the schedule we were given by Steve and the fireplace is great quality, looks beautiful and works well. Couldn't be happier!! Would highly recommend this company!! Thanks for the terrific job!!! Louise and Al"

-Louise P.

"Today Chris came to our cottage and serviced our propane heater. He arrived on time and was very clean and thorough when he worked. He was pleasant, personal and professional. We will definitely use this company again and recommend them to all."

-Ray D.C.

"Bought my Green Mountain Grill here (GMG) After alot if research. No issues in buying it any they also have oakridge estate seasonings which are great, I used to bring them up from texas no I dont have too"

-Kyle S.

"Had some paint peeling issues, and the staff handled it promptly and efficiently. The follow up service at W-J is great. Richard, the Service Technician, is fantastic. He is very particular and careful with his work, and really knows what he is doing, which I love.
I highly recommend Fireplaces by Weiss-Johnson. Great Service!"

-Joanne D.

"We ordered two 3615 HO fireplaces from Weiss for our newly renovated home. Steve helped us with switching out the old inserts and installing the new units to the latest codes. The units look great and work exceptionally well."

-Darryl S.

"Beverlee & her staff were awesome in providing us an excellent service. We had an Electric Fireplace ( Dimplex Unit ) installed in our Rec Room Downstairs. We went to their showroom where we were looking for a gas like Fireplace. The difficulty and expense of putting in a gas fireplace made us to decide to look at the Electric ones available in the Show Room. We were surprised by the Quality and Variety of Electric Fireplaces. We decided on the higher end Dimplex Electric Fireplace 72" which we are so happy with .

We have grandchildren so now we don't have to worry about it getting so hot that they could burn themselves with.

Thank You All !! We are so happy with your Product & Install."

-Gwen J.

"A gentleman by the name of Chris came to our home today to fix our fireplace. He was flexible and considerate with our schedules. He was eager to fix the issue. He was extremely clean and efficient. He went over and above to not only get the job done- but made everything “pretty” afterward. He was extremely friendly and got the job done! The prices are well than fair, and I will definitely call him for any of my fireplace needs!! I recommend Weiss - Johnson any day! I also purchase all of my furnace filters through Weiss- Johnson! They are my “go- to” company! Five out of five stars!!!"

-Gloria W.

"A fireplace is one of the major and costly renovations and showpieces of your home. Do NOT proceed unless you have gone to Weiss Johnson for an evaluation. Steve will provide not only sound advice, but a complete and seamless contracting experience without delays or complications!!!"

-Edith P.

"My family and I wanted to thank the Weiss-Johnson team for the great job start to finish on our new Valor Gas Fireplace. The salesman Sam was very courteous and helpful throughout the whole process. He is knowledgeable and not pushy at all. The installation team were very professional, friendly and did a great job installing the unit. They also were very helpful and cleaned up once finished. I would highly recommend this Weiss-Johnson."

-Jay U.

"Had our brand new Valour fireplace installed this last weekend. From start to finish Weiss-Johnson was great to deal with. Our salesperson Sam worked with us to find the right solution for our needs and our budget without any pressure or upselling. The installers who came, Christian and Darren, were personable and very professional. Took their time to go over all the features of the fireplace. Out of all the shops we visited they were by far the most professional. I would recommend them without reservation."

-Darcy

"I had a great experience when purchasing a gas insert fireplace to replace a wood burning one. The salesman, Steve, was most informative and accommodating. The installers, Christian and Sammy, were conscientious and detected some issues in the basement unrelated to the fireplace. The final installer, Richard, was very focused in his approach to detail. All of the staff mentioned above went the extra distance to ensure total satisfaction!"

-Brenda B.